Responsible Gaming

1

Gamble for entertainment

Casino games are games of chance. The outcome of each game is determined by the rules and random results, and previous results do not affect future outcomes. There is no guaranteed strategy for winning, and no system can remove the risk of losing money. A win should be considered a possible result, not an expectation.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Once your budget has been used, stop playing. Do not add more funds because you are hoping that the next game will change the result.

• Only gamble with your own money and never use money needed for rent, bills, food, education or other essentials.
• Do not borrow money, use credit intended for other purposes or sell possessions to fund gambling.
• Set a spending limit before playing and avoid changing it while you are gambling.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape personal problems.
• Keep gambling separate from your everyday financial responsibilities.
• Remember that losses cannot be recovered by continuing to play.

It can also help to keep a personal record of deposits, wagers, wins, losses and the time spent playing. Reviewing this information may give you a clearer understanding of your gambling behaviour. If the activity is no longer enjoyable or feels difficult to control, stop and seek support.

2

Tools to help you stay in control

Responsible gambling tools are designed to help you manage your play. Depending on the options available to you, these may include deposit limits, wagering or spending limits, time reminders, activity statements, temporary breaks and account closure or self-exclusion. A limit is most effective when it is set before you start gambling and is based on a realistic entertainment budget.

Use limits before you play

Consider setting a daily, weekly or monthly amount that you will not exceed. You may also choose a maximum session length or schedule reminders to pause. Take breaks regularly, move away from the device and do something unrelated to gambling. Turning off promotional notifications or avoiding gambling-related content can make it easier to follow your plan.

Take a break when needed

If you feel distracted by gambling, ask for a temporary account break. A longer break or self-exclusion may be more suitable if you are finding it difficult to stop. During self-exclusion, access to the relevant gambling service is restricted for the selected period or until the process is completed in accordance with the applicable requirements. A self-exclusion request should be treated seriously and not as a temporary inconvenience.

Protect your account

• Keep your login details private and do not allow another person to use your account.
• Use device and payment security features where available.
• Review your account activity and raise any concern promptly through the available support channel.
• Do not create another account to avoid a limit, break or self-exclusion.
• If someone else has access to your device, use appropriate privacy and security settings.

Limits may not take effect immediately in every situation, so you should stop gambling as soon as you decide that a break is necessary. If you want to restrict or close your account, use the responsible gambling or account support options available on the site.

3

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, sleep and emotional wellbeing. It can develop gradually, and a person does not need to gamble every day to experience problems. Warning signs may include spending more time or money gambling than intended, feeling restless when trying to stop, or repeatedly thinking about the next opportunity to play.

• Chasing losses or gambling to win back money that has already been lost.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Hiding gambling activity, losses or account statements from family or friends.
• Borrowing money, missing payments or experiencing financial pressure because of gambling.
• Neglecting work, study, health, family responsibilities or social activities.
• Feeling anxious, irritable, guilty, ashamed or low because of gambling.
• Trying to stop or cut back but being unable to maintain the change.
• Gambling to cope with stress, loneliness, sadness or other difficult feelings.

If any of these signs apply to you, stop gambling and talk to someone you trust. Support is available, and asking for help early can make it easier to regain control. You can contact an independent gambling support service in your state or territory, speak with a qualified health professional or consult official Australian gambling-help resources. These services can provide confidential information, counselling and practical guidance.

If gambling is connected with thoughts of self-harm, immediate danger or a serious personal crisis, seek urgent help through local emergency services or an appropriate crisis support service. Your safety comes first.

4

Our approach to responsible gambling

Lets Lucky Casino provides information and tools intended to support safer gambling choices. We encourage players to understand the risks, use available controls and make decisions based on their own financial and personal circumstances. Gambling is not suitable for everyone, and choosing not to gamble is always a valid choice.

Gambling is intended for adults who meet the applicable legal age and eligibility requirements. Minors must not access gambling services. Parents, guardians and account holders should take reasonable steps to prevent children from accessing gambling websites, apps, devices or payment methods. Use available parental controls, device security and account protection features where appropriate.

We may apply responsible gambling processes when concerns are identified, including requests for information, account restrictions, account reviews or other measures permitted by applicable requirements. These steps are designed to support player safety and may affect access to an account or gambling services. We may also provide information about independent support services when a player asks for help or appears to be experiencing difficulty.

If you have a question about limits, account breaks, self-exclusion or safer gambling tools, use the support options shown on the website. Do not wait until a concern becomes urgent. You can also seek independent advice without sharing more personal information than is necessary. Responsible gambling is a shared responsibility, but you remain in control of whether, when and how you gamble.

1. Decide whether gambling fits your budget and circumstances.
2. Set a money and time limit before starting.
3. Take breaks and monitor your activity.
4. Stop if gambling becomes stressful, secretive or difficult to control.
5. Use account restrictions or self-exclusion when you need a complete break.
6. Speak with a trusted person or an independent support service for guidance.